We design, build, & grow digital products that drive business growth.

We combine the best of strategic design, digital agencies, and product management to deliver results for you.

Let's talk about your needs

First, let's understand your situation a little better

People collaborating to build a product

When building new products, we've come upon five realisations to help get your product to market and realise your goals:

Understand your customers' pains and needs.
Validate how your product can mitigate the pain.
Have a target to aim for, for what good looks like.
Build a process to govern execution & communicate it
Define & target a minimum viable product for launch.
A person worried about their product

When updating an existing digital product, it's important to take these five actions to protect your product and maximise results:

Capture the data and make it digestable.
Engage with your customers to hear directly from them.
Build a prioritised backlog of change.
Deliver the changes in small increments.
Close the loop to ensure each release builds on those that came before.

So, how can we help?

Whether it is a new or an existing product, we provide services and support throughout the full product lifecycle.

People come to us for discrete engagements to deliver rapid results, as well as long-term partnerships to create long-term value.

Plan

Product Management
Product Strategy
Product Roadmap

Research & Analysis
Competitor Analysis
User Research

Interaction Design
User Experience Design
Rapid Prototyping

Execute

Product Development
Web & Mobile Development
Custom Development

Product Design
Solution Architecture
Creative Design

Quality Assurance
Acceptance Testing
Product Oversight

Grow

Data Analytics
Digital Analytics
Dashboard Reporting

Digital Search
Search Engine Optimisation
Search Engine Marketing

Digital Marketing
Social Media Marketing
Content Production

Though it's much more than this.

We'll help grow your product maturity and independence. Implement sustainable, scalable processes for product delivery and improvement. And ensure that decisions are evidence based. Quality outcomes, at pace.

Delivered against our principles

Essentially, how we guide ourselves, our services, and our delivery.

01
Nothing without a plan
Prioritised objectives
Unified stakeholder alignment
Budget planning
02
Show don't tell
Tangibility
Demonstrable progress
Value for money
03
Prepare for change
Rapid decisions
Adaptability
Better product
04
Follow the numbers
Proven measurement
Evidence-based
Better projections
05
Amplify success
Communicate and celebrate
Make room to make the bad better
Build positive culture through product

And so who
are we?

And where did we come from?

As individuals, we each have our own stories and experiences which we would love to share with you.

Though it's the "who are we" of our agency that is more important at this point.

We bring together three distinct disciplines, skill sets and approaches to digital which, when combined, lead to outstanding and successful digital product development.

Strategic
Design

Product
Management

Digital
Agency

Strategic Design: the creative and strategic vision that is grounded in reality but not limited to what has been done before.

Digital Agency: the process-oriented and executional characteristics of a traditional digital agency.

Product Management: the data driven insights and methodology of product management that informs a strategic product roadmap, with iterative progress and growth.

The Product Agency stylized stacked logo

Oh, we're also socially, ethically & environmentally engaged.

We care for each other.

We run our business with integrity.

We worry about climate and take action to preserve the environment.

This reflects in how we engage and how we deliver our work and how we support our clients.

Case Study

MeHelp: everyone has a story.

The pandemic brought online psychology to the fore, not just because it was impossible to participate in the vis-à-vis but also because of the loneliness, boredom, stress, and anxiety caused by the pandemic. However, just as working from home has remained the norm for many of us, the efficiency, quality, and convenience of video-calling a psychologist has cemented online psychology as an excellent and immediate channel for conversation and treatment.

Mehelp - Online Psychology
View all work
mehelp-online-psychology
new sonos app
Insight

The Sonos App fiasco - Product lessons 6 months on.

Regarding Product fiascos, I’m stretched to think of more of an own goal than the launch of the new Sonos app in 2024. Six months later, what can we learn? (The answer is plenty: I've screwed up the obvious, and the obvious wasn't apparent to Sonos.)

Read this article
What else is on our minds
Let's talk about your product.